Compliance

Grievance Redressal Policy

Money Compound is committed to the timely and fair resolution of every investor complaint. This policy outlines how you can raise a grievance with us, the escalation hierarchy, and the external regulatory mechanisms available to you under SEBI / AMFI norms.

Step 1 — Designated Grievance Officer

  • Name:Vipul Khandelwal
  • Designation:Grievance Officer, Money Compound
  • helpdesk@moneycompound.com
  • +91 84474 96480 (Mon–Sat, 10:00–19:00 IST)
  • C-107, 1st Floor, Noida One, Sector 62, Noida, UP-201309

We acknowledge complaints within 1 working day and aim to resolve them within 21 working days.

Step 2 — Compliance Officer (Escalation)

If you are not satisfied with the resolution at Step 1, please escalate to:

Step 3 — AMFI / AMC Channels

For mutual-fund-specific grievances, you may also write directly to the relevant Asset Management Company or to AMFI:

Step 4 — SEBI SCORES Portal

If your complaint is not resolved within 30 days, or if you are dissatisfied with the resolution, you can register your grievance on the SEBI SCORES portal — a free, online platform for tracking complaints with all SEBI-registered intermediaries.

scores.sebi.gov.in

Step 5 — Smart ODR (Online Dispute Resolution)

SEBI's Online Dispute Resolution (ODR) mechanism allows investors to seek mediation and arbitration of complaints against SEBI-registered intermediaries, including mutual fund distributors, through the Smart ODR Portal.

smartodr.in
Money Compound is an AMFI-registered Mutual Fund Distributor (ARN-140318). We are not a SEBI-registered Investment Adviser. For insurance grievances, please refer to the relevant IRDAI Bima Bharosa portal; for loan products, complaints rest with the underlying NBFC / bank as per the disclosure provided at the time of disbursal.